Massive Dishwasher Recall from Maytag
Maytag is recalling over two million of their dishwashers due to a fire hazard problem. Ouch! Let’s see how Maytag will handle this one:
Recall Details:
Name of product: Maytag® and Jenn-Air® brand dishwashers
Units: About 2.3 million
Manufacturer: Maytag Corp., of Newton, Iowa
Hazard: Liquid rinse-aid can leak from its dispenser and come into contact with the dishwasher’s internal wiring which can short-circuit and ignite, posing a fire hazard.
Description: The recall involves Maytag® and Jenn-Air® under counter or portable plastic tub dishwashers. The dishwashers have black, white, almond, bisque and stainless steel front panels. The following model and serial numbers are printed on a label located on the dishwasher’s plastic frame on top of or to the left of the door opening. Consumers should contact Maytag to determine if their dishwasher is included in this recall.
| Brand |
Model numbers MUST begin with… |
AND serial numbers MUST end with… |
| Maytag® | MDB3, MDB4, MDB5, MDB6, MDB7, MDB8, MDB9, MDBD, MDC3, MDC4, MDC5, DWU9 |
SM, SQ, SS, SU, SW, SY, SZ, UB, UD, UF, UH, UK, UM, UQ, US, UU, UW, UY, UZ, WB, WD, WF, WH, WK, WM, WQ, WS, WU, WW, WY, WZ, YB, YD, YF, YH, YK, YM, YQ, YS, YU, YW, YY, YZ |
| Jenn-Air® | JDB3, JDB4, JDB5, JDB6,JDB7 |
UB, UD, UF, UH, UK, UM, UQ, US, UU, UW, UY, UZ, WB, WD, WF, WH, WK, WM, WQ, WS, WU, WW, WY, WZ, YB, YD, YF, YH, YK, YM, YQ, YS, YU, YW, YY, YZ |
Sold at: Department and appliance stores and by homebuilders nationwide from July 1997 through June 2001 for between $370 and $800.
Remedy: Consumers should immediately stop using these dishwashers, disconnect the electric supply by shutting off the fuse or circuit breaker controlling it and inform all users of the dishwasher about the risk of fire. Contact Maytag for either a free in-home repair, or a $75 cash back reimbursement following the purchase of a new Maytag®, Jenn-Air®, Whirlpool® or KitchenAid® dishwasher. Consumers should not return the dishwasher to the retailer where it was purchased, as retailers are not prepared to take units back.
Consumer Contact: For more information, contact Maytag Corporation at (800) 675-0535 anytime, or visit the firm’s Web site at https://repair.maytag.com/repair/default.jsp
So, what do you think? Will you be satisfied with the remedy? Are you going with the $75 cash back and a new dishwasher or free repair?
Popularity: 5% [?]
March 23rd, 2007 at 10:33 pm
I am now 3 weeks without use of my Maytag dishwasher because it has been recalled for starting house fires. It seems that there is a breach in the rinse agent something or other, and the liquid was leaking onto wires. You know, the whole electrical/liquid thing? Not good.
So, I called the day that I got my recall notice in a Consumer Reports email. I was told on 3/2/07 that my repair parts would arrive within one week. Then I should schedule the repair with a local dealer.
At the end of week two, I called again, and I couldn’t get through to a live person for 5 minutes because I was forced through their automated reporting service again. Of course at the end of this time, I was steaming and further frustrated because this call happens to be on a Saturday, 3/17/07, and Maytag didn’t bother to staff up their dishwasher recall line on the weekend, despite the fact that this dishwasher recall affects 2 million+ customers.
I had sent a couple emails to Maytag over the previous week asking where my parts are, and nobody on email customer service had any idea. So I emailed again expressing my displeasure with this situation and requesting a phone call back. The return call came on Tuesday, 3/20/07, 18 days after being told that my parts would arrive within one week, and I was told that the parts are back-ordered.
On 3/23/07, I called the dishwasher repair line again. Sharon took all my info and said that I wasn’t in their system despite calling and reporting this problem twice. She said there has been no parts back-order, and she expedited shipping of the parts to me.
So, Maytag has been lying to me for 3 weeks and somehow they lost my repair record in their system despite confirming it by mail 2 weeks ago. I am at the 3-week mark, starting week four tomorrow, washing dishes by hand and frustrated as all hell at Maytag. I didn’t make the decision to put shoddy parts in my dishwasher when it was assembled. So, I am waiting as fast as I can, my frustration slowly burning.
Maytag’s customer service is awful, and their repair man is no longer lonely.
June 2nd, 2007 at 2:54 am
GE Mod. GSD3630ZZ4WW Ser. GZ628205A E-mail rosimax@webtv.net
June 2nd, 2007 at 2:58 am
GE MOD. GSD3630ZZ4WW Se. GZ638205A
June 2nd, 2007 at 11:14 pm
Max, I only see GSD3630F as part of GE’s recall, but you might want to call GE for varification, since your model number is so close. GE dishwasher recall page is here: http://www.appliancejournal.com/appliance-news/ge-dishwasher-recall-released-051607/ . It provides GE’s phone number as well as more detailed information on the recent GE dishwasher recall.
Hope this helps.
AJ
February 28th, 2011 at 9:55 am
Narzędzia Wrocław
June 11th, 2011 at 6:20 am
This post has been somewhat of a revelation to me.
2 Trackbacks For This Post
May 21st, 2007 at 11:00 pm
[...] On May 16th, GE announced a voluntary recall of some of GE made dishwashers sold under various brands, such as GE, Sears Kenmore, and Hotpoint among others. The reason for this recall sounds very similar to the one given for the recent Maytag dishwasher recall. [...]
June 3rd, 2010 at 5:49 pm
[...] latest recall comes three years after Maytag had recalled 2.3 million dishwashers due to fire hazard. Although having similar hazard, the previous recall was due to a problem with [...]
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